Help Centre

Welcome to the IWS Help Centre


Here you will find instructions and information to assist you in running your IWS online store.

If you are new to IWS or e e-commerce in general we recommend you work through the “Understanding your Customers Journey” documentation first.

The Help Centre is organised into two areas;

  1. Documentation
    Here you will find a series of instruction manuals on operating your IWS store.
  2. Knowledge Base
    Here you will find answers to common questions, troubleshooting and anything not covered in the documentation section.

A search facility is also provided at the top of the page, allowing you to search the complete Help Centre information.

If you are unable to find the answer to your query in the above sections you can speak to a member of our support team via the online chat or email.